Frequently Asked Questions

How do I choose a size or style?

Read the product details and the “Before you order” section, then select an available option. Compare the measurements with your plate, handrail, bottle or space. If fit information is missing or unclear, ask us before ordering.

Does a product photo show everything included?

Some photos show several colors, accessories or products in use. The selected option and product description explain what is included. Individual cutlery and single-brace options are not complete sets.

Can these products treat a health condition?

Our product pages describe everyday use and limitations. Do not rely on a general daily-living accessory to treat a medical condition or replace prescribed equipment. Ask a qualified healthcare professional about personal suitability.

Where can I find shipping costs and delivery information?

See our Shipping Information page. Available shipping services and charges are shown at checkout. Contact us before ordering if you have a delivery deadline.

How do I track an order?

Use the tracking link in your shipping confirmation when tracking is available. If you need help finding it, contact us with your order number.

How do returns work?

Read our Returns & Refund Policy for eligibility, deadlines and return instructions. Contact us before sending an item back.

I have difficulty using the website. Can you help?

Contact us or email fexgoliving@gmail.com. Tell us which page or step caused difficulty and the device you use. Please do not include payment card details or sensitive medical information.