Last updated: July 21, 2026

Return Window

You may request a return within 30 calendar days of the date you receive your item. Once your return is approved, you must ship the item back within 7 calendar days, or the return authorization will expire.

Return Authorization Required

Do not send any product back without prior return authorization. Please contact Fexgo Living before returning an item. Approved returns will receive a return authorization number, shipping instructions, and the applicable return address by email. Unauthorized returns or products sent directly to our business or warehouse address may be refused.

To start a return, email us at fexgoliving@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. Photos are required for damaged, defective, or incorrect items.

Return Shipping Costs

Fexgo Living pays the return shipping when:

• You received the wrong item
• The item was damaged in transit
• Parts are missing
• The item has a confirmed manufacturing defect
• The item is clearly different from the product description on our website

The customer pays the return shipping when:

• You changed your mind
• You ordered the wrong size or model
• You made a duplicate purchase
• The item is no longer needed
• You feel the item is not suitable for personal reasons
• You did not check dimensions or compatibility before ordering

If Fexgo Living provides a prepaid return label for a customer-responsibility return, the actual cost of the label will be deducted from your refund.

Original shipping charges are non-refundable, unless the return is due to a Fexgo Living error, transit damage, or a confirmed product defect.

Restocking Fee

We do not charge a restocking fee on eligible unused returns.

Condition Requirements ("Unused")

To be eligible for a standard return, the item must meet all of the following conditions:

• The item has not been used
• The item has not been installed or mounted to a wall, toilet, bathtub, furniture, or vehicle
• The item has not been weight-tested or tried out in daily use
• The item has not come into contact with water, skin, hair, or personal care products
• There are no scratches, stains, odors, water marks, hair, residue, or signs of wear
• All parts, accessories, instructions, and safety labels are complete
• The item is returned in its original packaging

Packaging may be opened for normal inspection, but the item must remain in a condition that allows it to be resold as new.

Items Considered Used

Bathroom Safety products are considered used if they:

• Have been installed
• Have come into contact with water or the body
• Show installation marks, screw marks, water marks, or stains

Mobility & Transfer products are considered used if they:

• Have borne body weight
• Have been used for standing up, transferring, or getting in and out of a vehicle
• Show wear, pressure marks, scratches, or installation marks

Personal Care & Hygiene products are considered used if:

• The sealed packaging has been opened
• Nail clippers, grooming tools, or similar items have touched the body

For hygiene reasons, personal care items cannot be returned under the standard return policy once opened.

Items that have been used are not eligible for return for preference reasons such as no longer liking the item, finding it unsuitable, or a change of mind. Items with a confirmed manufacturing defect are handled under our damaged and defective item process below and are not subject to the standard unused-condition requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, has missing parts, is defective, or is not the item you ordered, contact us at fexgoliving@gmail.com as soon as possible with your order number and photos of the item and its packaging. We will make it right at no cost to you, including a replacement, replacement parts, or a refund.

Refunds

After we receive and inspect your return, we will notify you by email. If your return is approved, your refund will be issued to your original payment method. Please note that your bank or credit card company may need additional time to process and post the refund.

Exchanges

The fastest way to receive a different size or model is to complete a return for the eligible item and place a new order for the item you want.

Contact

If you have any questions about this policy, contact us at fexgoliving@gmail.com.